Shipping & Returns

Shipping

Orders are shipped via Australia Post. Once your order has been dispatched, you’ll receive a confirmation email with tracking details. Please note that once your order has been shipped, PEAR MADE is not responsible for the shipping process. For any delivery issues, we recommend reaching out to Australia Post directly.

Rates:

  • Complimentary Standard Shipping: Available on orders over $100.00, unless otherwise stated in special promotions or advertisements.
  • Standard Shipping: flat rate of $10.00
  • Express Shipping: flat rate of $15.
  • Local Delivery (Manly, Sydney): Free • Shipping or international orders (outside of Australia) will be calculated at checkout.

Delivery times may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.

Order Modifications 
If you need to update any details of your order after purchase—such as changing the delivery address or adding an item—please contact us immediately at info@pearmade.com. We can accommodate changes only if the order has not yet been dispatched.

Returns

We want you to love your Pear Made purchase! If you're not completely satisfied, you can return your item within 7 days of delivery.

Return Eligibility

  • Items must be unused and in their original condition.
  • Custom or made-to-order items are final sale and cannot be returned.
  • Buyers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return

To start a return, please contact us at info@pearmade.com with your order number and reason for return. Once approved, we’ll provide detailed return instructions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we’ll resolve the issue as quickly as possible.

Additional Information

  • PEAR MADE Reserves the right to deny unauthorised returns not follow our policy.
  • Shipping fees, return costs, and any duties or taxes paid are non-refundable.
  • Pear Made is not responsible for returns lost in transit. We recommend using tracking and insurance for your protection.

For any questions about shipping or returns, feel free to reach out to us at info@pearmade.com.

FAQ

Cleaning and caring for your bag

Try removing stains with a damp sponge or cloth first. If needed, gently hand wash in warm water with a mild detergent and let it air dry in a well-ventilated area.

Materials

Materials
Our bags are made from recycled t shirt yarn, ensuring durability while being eco-friendly.

Recycled T-shirt yarn, also known as T-shirt yarn or T-yarn, is a type of yarn made from upcycled cotton T-shirts or fabric scraps. It's created by cutting old or surplus T-shirts into continuous strips and stretching them so they curl into a tube-like shape, similar to thick yarn.

Imperfections
Each Pear Made bag is thoughtfully handcrafted from recycled materials, so you may notice slight variations in color, thickness, and texture between batches.

Please note that we do not accept returns for the following reasons:

  • Variations in color
  • Textural differences
  • Natural markings
  • Minor shape variations
  • Surface texture differences

These unique characteristics are part of what makes each bag one-of-a-kind.